I have been fortunate to work for Celanese for my entire 25-year career. During this time, I have had the opportunity to see hundreds of different applications where our products play a key role in creating a high-performance, lasting solution for our customers. Over the past year, the importance of the role Celanese plays in the world has taken on a much greater personal significance because of my daughter Megan’s health issues.

It started about two years ago in the spring of Megan’s eighth-grade year. She became very ill, and our doctor sent us to Texas Oncology where the oncologist told us to come back in five days prepared for…

It is an interesting and exciting time at Celanese. We’ve recently welcomed our new CEO, Mark Rohr. And for many of us in Dallas, we’ve been getting used to our new office building, trying to find the best way to get to the building and finding where everyone is in the new building. It is human nature to try to avoid change because most of us like the comfort of what is familiar. Whether it is “the way” we drive to work, “the way” we take our coffee, or many other things, generally, people like things to be routine or as expected. 

Our customers are the same way.

Our customers want us to be consistent in “the way” we service their account. From the interaction they…