Trending News

Author: Harrie Schoots

Collaboration, Creating Customer Value

The Last 10% Makes All The Difference 

It just so happens that this is the right time to give my 14-year-old son the “last 10% speech.”  Anyone who’s been around a young teenager knows, they simply don’t understand what it means to get something done…completely done, leaving no strings, or mess left over. As your children learn to be responsible, and even begin to do their chores, and even help others (wow!), there is still one last instruction to give.

It is that no matter how much the 14-year-old thinks he has done, what matters is that he has finished the job.  Or better yet, that he has solved or performed a task to his parent’s liking. The only thing parents see is the last 10 percent of the effort.  For example, he may have gotten his own juice glass then the juice from the refrigerator, poured it, drank it, returned the juice to the fridge, and…

Creating Customer Value

We Prefer Objective Miracles 

We’ve all been there….a moment with our customer, our R&D, or our business manager where they put their foot down and just say “Yes, I understand this product works…but why does it work!?”  I’ve been told I’m not to use the mechanism described in the well-known cartoon by S. Harris to explain “how it works” anymore…